5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that almost all security guard businesses are capable of supplying the support that property supervisors want, but too often do not due to a lack of ongoing excellent management processes.
Safety guard businesses are unlike any vendor that a property manager usually hires. If you employ a painter, you are able to see whether or not they do their tasks by taking a look at the walls. But when you employ a security guard company, how often can you see if the guard organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In most cases they probably are, but it is important to implement a system of verification and quality management to ensure that problems associated with the lack of performing these tasks do not begin to occur.
In this guide we will discuss five (5) easy steps to enhancing your security guard service and attaining what you picture as your perfect gate house security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they can begin working as security guards. If your condition is one of those states, ensure that your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and inquire does it look decent.
Additionally, is the security guard firm performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be supplying you with verifications. If not, why?
Another superb way to screen if the guard is a good fit for your house is to perform a short”interview” to get a feel for the guard and also to explain your expectations. This initial conversation will tell you a lot about what to expect from this guard and it provides you a chance to request a different guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land”Site Specific Training”. Learn What your website specific training looks like:
• Can it occur at your premises?
• Who does the training?
• How long is each officer educated?
• How long can the security firm double lender? (Double banking is the process of experiencing a veteran guard working at the exact same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the response to each of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and your website specific training to get an understanding of what goes on preparing a guard to work at your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard support. When security businesses provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not significant and they begin to see themselves as less of a region of the security group. When guards do not feel as part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most successful are: Officer Check-Ins
If your guards are required to make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re in your premises. These tracking systems permit the security guard company to monitor the time and log the activity of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports which enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard company provides a way of making certain that each guard is safe and alert. Using guards check-in frequently with the security guard company, at least each 30 minutes, guards believe that their security is important and that being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out exactly what is occurring with your security as you are not there. Through these inspections, make sure to ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program. Bear in mind, when selecting a security consultant be sure that the consultant is not really a security guard company. If that’s the case, your audit is guaranteed to turn up problems with your current security guard company.